Customer Service is an indispensable part of a business. You can never overlook the importance of customer service if you want to grow your business. A business can grow at a fast pace provided it delivers excellent customer service. As we all know customers are very important for the growth of any business, they are the one who provide us money by taking our services or buying our products. So a business man can’t take the risk of annoying them. Good customer service is a quintessential part of a business just like blood is for body.
The main objective of customer service is not only to get new customers but also to retain the old customers. It is all about bringing customers back. And if you want that the customers come back to you whenever they need any service or products provided by you , you must offer them excellent customer service. We all know no matter which field it is, soft skills are required in each and every field as customer service is a significant part of all business. If you want to be a good business man always make your customers happy and satisfied and you can do this by simply providing them good customer service.
Customer service plays it role before you sell your service or product to your customer and also afterwards. Customers can need your support and help both times when they want to buy something and when they have bought something. Be always ready to help them and provide them full support. When a customer is satisfied, he helps you to grow your business indirectly by giving favorable feedback about your company’s products and service in the market and by passing nice information about your company to the others in his friends circle, neighbors and relatives. So now you can see how important it is to provide good customer service.
For providing good customer service, it is very important to deal with your customer with utmost care. Two things should always be in your personality when you are dealing with a customer i.e. Politeness and Patience. Never be even a slightly rude to your customer as it will badly effect the reputation of your company. There is so much competition in the market and obviously a customer would like to choose a company who not only provide them good service and products but also treat them well as they are paying for whatever they are buying. What can be the reason to tolerate rude behavior?
Never lose your patience while dealing with your customers. As a customer judges you by how well you behave not what you say? I have mentioned below some key points that should be kept in mind if you want to provide an excellent customer service. Follow these points and see the difference it brings in your business.
The Key points to win the confidence and trust of your customers are:
1.Attend your calls: The calls at your office or work place should always be attended by some professional person who can deal with the customers well. If you have less staff to attend the calls quickly, you can outsource your customer service to any reliable contact center but don’t miss even a single phone call. As it May be one of those phone calls that could bring you great profit in the future.
2.Don’t make fake promises: Do not commit any such thing to your customer that you cannot provide him. Avoid making fake promises just to impress the customer as it will only affect your business in a negative sense. Broken promises annoy a customer.
3.Properly listen to your customer: if you really want to be good sales representative, then you must be a good listener. Listen to your customer carefully and try to understand his needs and requirements so that you can help him get that easily and without any inconvenience.
4.Always be helpful and supportive: Always be ready to help your customer even if it is not going to bring you monetary benefit that moment. Monetary benefit is not everything, winning the trust and confidence of customer is most important for a long term business. Suppose you sell a mobile phone to a customer and the next day he comes to you explaining you that he is not able to understand some of its functions then it’s your duty to make him understand all the functioning of it in a very friendly and comfortable manner. This little support of yours win the confidence of your customer and whenever anyone ask him from where to buy a mobile he would definitely suggest your name.
5.Respect your customers: It is very important to respect your customers. No matter the customer is interested in buying a less expensive product or most expensive one, treat the customers in well behaved manner. Always show them respect and make them feel important. Appreciate their choice to please them but not artificially it should be natural.
6.Make extra effort to impress them: Well you must have seen that sometimes customer get into a fix while buying any product. It becomes difficult for him to choose one thing out the two. In such case even if the customer doesn’t ask for your help, go to him and ask him if he would like to get some suggestion on it. I am sure he would never say €no€ and would listen to your suggestion. Give him the best suggestion and see how he gets impressed with you.
7.Don’t feel bad to apologize: If by mistake you do something that shouldn’t be done or you annoy any customer unintentionally, apologize to him. Customers can be wrong but your duty is to win the customer at any cost. Just apologize to the customer even if you are not wrong and believer me it would not demean you.
8.Get Feedbacks: Ask your customers to give you feedback regarding your services. Welcome their suggestions about how you could improve your service or quality of your products. Take the negative feedbacks in a positive way and learn from them and amend your mistakes.
I am sure if you would keep these key points in your mind while providing customer service, you definitely get lots of new customers as well as old customers will always come back to you. Your business will be well known for its good customer service and you would earn a good will in the market that will ultimately help in the growth of your business.